About Us

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Overview

The Franklin College Office of Information Technology (Franklin OIT) is a member of the Franklin College Dean's Office and supports the mission of Franklin College through support and leadership in information technology. As an HDI Team Certified Organization, Franklin OIT is dedicated to providing exceptional IT support characterized by optimism, accountability, teamwork, and continuous improvement.

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The HDI Team Certified Award recognizes an IT service team for its commitment to service excellence achieved through the adoption of best practices and the acquisition of enhanced skills and knowledge.

Organization

Franklin OIT is made up of the following functional teams:

Client Services

The Client Services team provides client support and computer maintenance services to all faculty and staff within Franklin College. Client Services is the first point of contact for faculty and staff who need assistance with technology and often works as a liaison between the client and other Franklin OIT teams. In addition, Client Services team members also provide consultation and training addressing a wide variety of technology products and solutions used at the University of Georgia. Client Services team members are grouped into support hubs and housed in a variety of locations across campus to facilitate collaborative and sustainable relationships with units of the Franklin College.

Instructional Technology

The Instructional Technology Team provides support for teaching and learning activities taking place within the college. The team provides training and support for a number of campus-wide technology tools including eLearning Commons, Blackboard Collaborate, Student Response Systems, and Kaltura digital media storage & streaming services. Additionally, the team provides planning, training, and troubleshooting support for classroom audio-visual equipment and services.  The Instructional Technology team can also provide customized individual or group workshops for supported tools and services, either independently or in collaboration with other UGA-affliated support teams.

Systems Management

The Systems Management Team provisions and maintains the hardware and software infrastructure that powers various IT services provided by Franklin OIT. They monitor Franklin College's technology assets, ensuring a high level of security, stability, and availability. In addition, the Systems Management Team provides consultation on a wide array of IT services including server hosting and support, guidance on technology budgeting for grant proposals, and best practices for data storage and backup solutions. 

Web Services

The Web Services Team provides a full range of Drupal-based web services including planning, design, and development for clients within Franklin College. The team develops and manages departmental websites as well as the design and branding guidelines for all Franklin College-related websites. They offer these same website services for units (centers or institutes) for a fee well below market rate. The Web Services team also provides initial setup of self-maintained websites for faculty and research labs for free.

Availability of Support

Franklin OIT is available Monday through Friday from 8:00 a.m. to 5:00 p.m.

To request support, faculty and staff as well as graduate assistants and teaching assistants may contact our helpdesk:

  1. Submit a Ticket
  2. Email Us
  3. Call Us - 706-542-9900
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Franklin OIT is not available when the University of Georgia is closed for holidays or inclement weather; however, support requests will continue to be monitored for emergency situations.

 

Service Level Guidelines

For more details about requesting service and the service levels offered by Franklin OIT, please visit our Service Level Guidelines.